Archive for December 11th, 2007
Cell Phone Service Provider: T-Mobile vs. AT&T
This is from real-life human experience, not some conclusive summary through readings. It also excludes the consideration of other cell phone service providers such as Sprint, Verizon or Alltel.
Update: We were charged $36 restoration fee to reactivate my line because I was behind on my payment. Unheard of in my many years with T-Mobile.
Update #2: When we started considering the use of the plan, we were hoping to be paying at most $40/month per person (since the plan was $59.99 + tax and fee). Until today, 4 months after, we have been slammed with weird fees and were paying $100+ per month. The last payment was $177 for both lines. Now with that money, I would not mind paying the $175/line cancellation fee.
I have had enough trying to communicate with the AT&T bunch and I need to write a post about my experiences in comparison to that of T-Mobile.
In this post, I will separately describe my experience with both services (T-Mobile and AT&T) with the conclusion included within my wordings (which are biased due to experience). This is not just a consumer’s review or some kind of report. But an indication of the needs of consumers in an era where information are powerful in and customer-centric businesses needs to step-up their service qualities.
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